PAY ONLINE

Effective January 29, 2019, we will be updating our online payment portal. All customers will be required to create a NEW online profile using their NEW account number. For questions regarding you new account number, please call the DeKalb Utility office at (615) 597-6490.

We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. Nexbillpay is a trusted third-party automated payment service that allows you to pay your bill online.

  • What is the service fee?

Nexbillpay charges a small service fee to cover payment handling and all processing charges. A service fee will be calculated and disclosed prior to finishing your payment.

  • Does DeKalb Utility District keep any part of the service fee?

DeKalb Utility District does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of DeKalb Utility District.

IMPORTANT: DeKalb Utility District is not liable if your service is disconnected due to payment not reaching us before 4:00pm on the 20th. Payment must be made for the amount due in order to retain water service. The payment portal will be closed at 4:00pm on the 20th and will not be available until the next billing cycle has been generated.

Please be aware that the balance you see may not be the most up to date balance due. Contact our office prior to making payments to insure proper payment will be made.

PLEASE MAKE SURE THAT YOU ARE ATTEMPTING TO MAKE A PAYMENT TO DEKALB UTILITY DISTRICT TENNESSEE.
I ACCEPT

BY CLICKING I ACCEPT, YOU ALSO AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS & CONDITIONS